The Pandemic Is Affecting Major Purchases

Furniture Today: How Did the Pandemic Change the Way Consumers Make Major Purchases?

While there is plenty of anecdotal evidence showing how the pandemic changed the way consumers shop, Synchrony quantified it, noting that 76% of consumers polled use their mobile device for shopping (up from 48% in 2019) while total online purchases jumped to 26% from 16% two years ago; and 25% completed major purchases online in 2021, compared with16% in 2019. And as consumers do more of their shopping online, they’re also doing more research in all aspects, including financing choices. [Furniture Today]